Our transparent policies: procrastinate proudly!
Company Policy Statement
This page outlines the official company policies of Last-Minute Services LLC. These policies are legally binding, mirror all terms contained within our standard service packet, and apply to all residential, commercial, rental, foreclosure, REO, property-management, and emergency service work unless explicitly modified in writing and signed by all parties.
These policies exist to protect the client, the property, and the company. If it feels extensive, that is intentional.
Scope of Work & Definitions
• Work is performed only as described in the written estimate, work order, or amendment. • Anything not explicitly listed is excluded. • Descriptions, photos, measurements, and notes attached to estimates are part of the scope. • Verbal discussions, assumptions, or expectations not documented in writing are not binding. • Estimates reflect conditions observable at the time of inspection. Conditions behind walls, under floors, underground, inside ceilings, or otherwise concealed are excluded.
Estimates, Approvals & Authority
• Estimates are not guarantees of final cost when unknown or concealed conditions exist. • Client approval authorizes work only within the stated scope. • Work may begin upon verbal, written, electronic, or recorded approval. • Any individual granting access or approval represents they have legal authority to do so. • The company is not responsible for disputes between owners, tenants, landlords, spouses, HOAs, or third parties.
Change Orders, Work Stoppage & Amendments
• Any change to scope, pricing, schedule, or method requires a written amendment. • Either the client or Last-Minute Services LLC may request a stop-work at any time. • If work is stopped due to safety concerns, hazardous conditions, site conditions, access issues, client direction, or any circumstance beyond the company’s control, all labor performed up to that point is billable. • Labor accrued during a stop-work event is billed at **$130 per hour, calculated to the nearest half-hour, or prorated based on the percentage of work completed, whichever amount is greater, unless otherwise agreed in writing. • If it is agreed that no further work will proceed, all accrued labor remains due and payable. • Emergency or safety-related stop-work actions may be executed immediately and documented afterward. • Amendments or cancellations do not waive payment for work already performed.
Labor-Only Services & Materials
• Labor-only services exclude materials unless explicitly stated. • Client-supplied materials are installed as-is with no warranty, guarantee, or liability assumed. • We are not responsible for: – Defective products – Incorrect sizing or compatibility – Missing components – Manufacturer failures or recalls • Removal and reinstallation due to failed client-provided materials is billable labor.
Existing Conditions, Pre-Existing Damage & Limitations
• Many properties contain aging, non-code, or compromised systems. • We are not responsible for failures caused by: – Age – Corrosion – Prior improper installation – Code violations – Structural movement • Cosmetic imperfections revealed during work are not damage. • Repairs do not constitute full-system replacement or upgrades.
Utilities, Access & Site Conditions
• Client must provide safe access to the property and work areas. • Utilities must be operational unless otherwise agreed. • Delays caused by access issues, pets, occupants, weather, parked vehicles, or site conditions may result in additional charges or rescheduling. • Arrival windows are estimates, not guarantees.
Safety, Hazardous Conditions & Work Stoppage
• Safety overrides schedule, pricing, and convenience. • Work will stop if unsafe conditions are identified. • Excluded hazardous conditions include, but are not limited to: – Asbestos – Mold – Lead – Biohazards – Chemical contamination – Infestations • Discovery of hazards may require third-party specialists. • We reserve the right to refuse or terminate work that presents unreasonable risk.
Acts of God & Force Majeure
Last-Minute Services LLC is not liable for delays, damage, or incomplete work caused by events beyond our control, including but not limited to:
• Severe weather • Flooding or water intrusion • Fire • Structural failure • Soil movement • Utility outages • Municipal, permit, or inspection delays • Supply chain disruptions
Property Protection & Client Responsibility
• Clients are responsible for identifying, marking, or protecting: – Fragile items – Landscaping – Underground utilities – Hidden systems • We are not liable for damage to unmarked or concealed items. • Reasonable care is taken, but construction work inherently involves risk.
Insurance & Limitation of Liability
• Last-Minute Services LLC maintains applicable business insurance. • Liability is limited to the value of labor performed. • We are not responsible for: – Loss of use – Lost profits – Indirect or consequential damages • Claims must be reported promptly and documented.
Payments, Non-Payment & Collections
• Payment terms are listed on the estimate or invoice. • Payment is due upon completion unless otherwise stated in writing. • Non-payment may result in work stoppage, late fees, collection actions, or legal remedies as permitted by law. • Client is responsible for collection-related costs where applicable.
Cancellation Period, Rescheduling & Scheduling Policies
• Last-Minute Services LLC does not charge after-hours fees, emergency service fees, or same-day scheduling fees. • We are, however, strict with cancellations and rescheduling due to lost labor time, blocked schedules, and operational costs. • Cancellations or rescheduling requests made from the scheduled service time are subject to fee • Cancellations made after agreed scheduled service time may result in a $130 cancellation fee, assessed at the sole discretion of Last-Minute Services LLC. • Rescheduling within 24 hours may result in a rescheduling fee of up to $130, also assessed at the company’s discretion. • Fees may be waived, reduced, or enforced based on circumstances including prior history, job readiness, site access, and reason for cancellation. • Approval of any waiver does not establish precedent for future services.
Warranties & Workmanship
• Workmanship warranties, if offered, are limited and job-specific. • No warranty applies to: – Normal wear – Misuse – Neglect – Alterations by others • Repairs to existing systems do not guarantee future performance.
Termination & Right to Refuse Service
We reserve the right to refuse or terminate service for:
• Unsafe conditions • Misrepresentation of scope • Harassment or abusive behavior • Non-payment history • Illegal activity
Documentation & Records
• Photos, videos, notes, and measurements may be taken for documentation. • These records may be used for internal, legal, insurance, or training purposes.
Governing Agreement & Severability
• These policies govern unless superseded by a signed amendment. • If any portion is deemed unenforceable, the remainder remains valid.
Acceptance of Policies
By requesting service, approving work, granting access, or allowing work to begin, the client acknowledges and accepts these policies in full.
Last-Minute Services LLC Procrastinate Proudly!